Return Policy

Return Policy

Returns are welcome for most products within 100 days from the product delivery. Our goal is for all of our customers to enjoy a quality product, so if your CHUFUNYU purchase does not live up to our promises, the CHUFUNYU support team will be happy to accept a return, arrange an exchange, or help resolve any problems you might have.

Please note that we can only process returns and exchanges for products that were purchased directly from our website (www.chufunyu.com). If the product was purchased from Amazon or another retailer, please reach out to their respective customer service departments first and hold onto your proof of purchase or receipt.

To return or exchange a product, please contact us at support@chufunyu.com Our team members will review your request and issue a return shipping label if approved. Please be prepared to provide supporting images and/or videos to support your purpose for the return. The return package must be postmarked within 14 days of the reception of the return shipping label to be eligible for refunds.

Please pack and ship your items with all original packaging and included accessories. Items must arrive in unused condition to receive a full refund. Please note that returns that are shipped duty unpaid will have the associated fees deducted from the refund, if applicable.

The shipping cost charged on your order and import duties are non-refundable. You will be responsible for the shipment of returned goods and for ensuring that goods are packed properly for transport with proper insurance coverage. The return of damaged goods due to carrier mishandling will not qualify for a refund and you will be responsible for issuing a claim with your carrier for reimbursement.

Once received, our support team will update you on the status of your return and issue a refund or exchange the product.

Exchanges

We only offer exchanges for products which arrive with manufacturing defects or do not function as intended. Please contact our support team at support@chufunyu.com for troubleshooting assistance and to arrange an exchange if needed. A return label will be provided to you for shipping your product back.

Condition

If you have received a new product in non-working condition, missing accessories, or with apparent manufacturing defects, please contact our support team at support@chufunyu.com within 48 hours following delivery. We will attempt to help troubleshoot any problems or send missing components if needed. If a return or exchange is required, we will issue a Return Merchandise Authorization as above. A full refund will be issued for products with manufacturing defects.

If you do not notify us within 48 hours of delivery, any and all issues regarding their delivery are no longer the responsibility of CHUFUNYU.

Restocking Fee

Returned products should be unused and undamaged. Original packaging and accessories must be included with the product. If the product arrives with visible damage, missing parts, non-functional, or otherwise in poor condition, the product will be subject to a 15% restocking and shipping fee, calculated from the price paid by the customer at time of purchase, which will be deducted from the refund.

Holiday Returns Extension

Orders placed on our US web store between the dates of November 15 and December 31 will receive an extended return window. Purchases made within those dates will be eligible for return until February 1.

Non-returnable Items

Some products are not returnable, including but not limited to what is listed below. Please contact our support team with any questions or concerns at support@chufunyu.com

The following items are not eligible for returns:

• Worn or soiled apparel, merch, or fabric products
• Digital goods such as gift cards
• Items that are on sale