FAQs

Can I return it if I don’t like it?

Absolutely. You have 30 days from receipt of your tea instruments to try it out. If you decide it's not for you, we will issue you a full refund. To start the return process, visit chufunyu.com/return-warranty.

 

What is your warranty policy?

We have exceptionally generous (and long) warranty periods. Read more at chufunyu.com/warranty.

 

How much tea leaves does the Swirl hold?

We recommend to dose your Swirl with about 4 to 5 grams of tea leaves, or fill the infusion chamber to about 80% full capacity. 

 

How many times can I re-infuse a dose of tea?

According to the variety of teas, this ranges from 1 single time for Earl Grey to up to 6 times for certain types of Oolong pearls. Please consult your tea provider for further details. 

 

What kinds of tea can I infuse with the Swirl?

Swirl is designed for all kinds of loose leaf teas, whether it's Oolong, Earl Grey or mixed herbal blends. Swirl performs best with teas with smaller leaf particles. For varieties that pack more loosely, breaking into smaller pieces prior to the infusion is recommended.

 

What is the ideal cup size to pair with the Swirl?

A cup of 200 to 250 mL in capacity is recommended for your Swirl infusion preparations, as this maintains the leaf to water ratio at the optimum 1:50.

 

Will the Swirl demagnetize in hot water?

We have specially selected heat resistant neodymium magnets that can withstand temperatures up to 120 degrees centigrade for prolonged periods without demagnetization. However, please keep the Swirl away from direct heat sources such as direct fire or bottom of pots or the magnets may still be damaged.

 

Can I run the Swirl and Caddy through the dishwasher?

We do not recommend putting the Swirl and Caddy in the dishwasher. After each infusion, we recommend rinsing the Swirl in warm tap water, using a drop of dish soap if you’d like. Allow the assembly to fully dry out before storage.

 

Does the Swirl leak when assembled in its protective barrel?

Although the screw cap prevents liquid from freely moving, assembling the Swirl with excessive liquid inside the barrel will still result in leakage. We recommend to empty the barrel of residual liquids before assembly and carry.


Will you ship overseas?

Yes. International shipping is available and the shipping charge will be displayed during checkout.


Where do you manufacture?

We design the Swirl and Caddy in Taiwan and assemble in our own factory in China out of custom parts made for us in China. We regularly visit each of our factories in person to ensure an exceptional level of quality in every aspect of the operation.

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